Collections

METHODOLOGY AND CULTURE

On this account:
• Our call centre operational structure contains an Operations Director, Client Manager, Account Managers, Team Leaders, Agents.
• This structure fully integrates and is supported by an administrative department, managed by a financial manager, human resources and quality assurance personnel, all
overseen personally by a director.
• Staff are incentivised by Quality of Execution and Performance of collection-based criteria.
• Continuous training to keep abreast of developments of the industry as well as high moral and ethical standards is the benchmark of our organisation.
• Legal services in both the secured and unsecured business space. We pride ourselves on our success rate on the soft collections scale, however providing our clients with
the soft calls collection processes up to and including judgement processes to actual asset recovery with the various legal procedures, is an additional and in some cases
necessary service.
• Having capacity to issue legal processes countrywide, reduction of the costs through achieving scalability we enter the legal sphere on behalf of our clients for whom legal
action was not thought of as previously viable.
• We pride ourselves on our reporting mechanisms and are constantly and consistently strategizing, reviewing and analysing the performance of a client’s book in terms of
respective client targets.
• This in turn has allowed us to identify areas of opportunity and to implement corrective or remedial actions on a monthly basis and has also enabled our clients to improve
administrative procedures within their own organisation.
• Our attention to detail and liaison through our client manager equips us with the service orientated know-how to improve client cash flow.
• Software providers, Futuresoft and Adcon-Tech, being industry leaders in their respective fields, give us unparalleled support, compliance and confidentiality.
• IT infrastructure at HMA is housed on various cloud servers managed around the clock ensuring stability of our networks as well as safeguarding unnecessary
downtime.